Repair Services

Repair and technical support enquiries

Send the equipment brand, model, serial number where available and a description of the problem. Service availability and scope are confirmed after technical review.

Describe the issue

Include fault symptoms, error codes, when the fault occurs, any previous repair work and the equipment location. Add clear photographs of the labels and relevant components without patient information.

Before sending equipment

Wait for confirmation of the assessment process, service location, packing requirements and any diagnostic or transport charges. Do not ship equipment until arrangements have been agreed.

A quotation should specify the proposed work, replacement parts, testing, lead time and any applicable warranty. Repair feasibility cannot be guaranteed from an initial enquiry.