Returns and Warranty

Returns and warranty

Equipment and parts are offered in different conditions. Read the item description and obtain the applicable warranty and return terms in writing before ordering. A tested, refurbished, untested or parts-only label does not by itself specify a warranty period.

Before ordering

Confirm the exact SKU, manufacturer part number, revision, included accessories, testing performed and compatibility with your equipment. Ask us to clarify any missing or conflicting detail. The applicable return period, warranty scope and any agreed return-shipping arrangements must be stated in the quotation or order terms.

If there is an issue

Contact us through the contact form with your order or invoice number, product SKU, delivery date and a description of the issue. Keep photographs of the item, serial label, packaging and any visible transit damage. Do not send patient information.

Returning an item

Contact us for return instructions and the correct return address before dispatch. Keep the original packaging where practical and pack the item securely. Return routing, carrier arrangements and responsibility for charges are reviewed according to the issue, the agreed terms and applicable law. Do not assume that the dispatch address is the return address.

Review and resolution

The available resolution depends on the issue, the item-specific agreement and applicable law. Contact us if the item appears materially different from its description, damaged or defective. A parts-only or untested description identifies the disclosed condition; it does not remove rights that cannot lawfully be excluded.

Nothing in this policy limits mandatory rights under applicable consumer-protection law. If an item-specific term conflicts with a mandatory legal right, that right continues to apply.